Eland Consultant – Where Every Conversation Counts
growth in rural South Africa.
Eland Consultant – Where Every Conversation Counts
We are a proudly rural-based BPO and call centre partner headquartered in Newcastle, KwaZulu-Natal. With over 35 years of combined leadership experience, we connect global businesses to exceptional customer service talent while driving economic
growth in rural South Africa.
WHAT WE OFFER
Our Services
Inbound Services
Handle customer queries, orders, and complaints with reliable front-line support.
Outbound Services
Drive sales, feedback, and engagement through proactive customer outreach.
BPO Solutions
Streamline operations with data entry, digital support, and virtual assistance.
Specialised Services
Deliver tailored, multilingual, and industry-specific customer solutions.
Our Conversation-as-a-Service (CaaS) Model
We don’t just answer calls — we design seamless customer journeys powered by AI and human expertise.
24/7 AI-powered chatbots for lead qualification & scheduling
Real-time intelligence loop for faster resolution
Seamless transitions across chat, voice & digital platforms
Brand-aligned service that reflects your identity
The Result: Lower costs, higher customer loyalty and new revenue opportunities.
Inbound Services
Comprehensive inbound support covering customer care, order management, and complaint resolution through phone, email, and live chat.
- Customer care & technical supportÂ
- Order processing & inquiries
- Complaint resolution
Outbound Services
Proactive outreach for lead generation, customer feedback, payment reminders, and appointment scheduling.
- Telemarketing & lead generation
- Surveys & customer feedback
- Collections & payment reminders
- Appointment setting
BPO Solutions
Efficient back-office support with data entry, virtual assistance, and multi-channel customer communication.
- Data entry & back-office support
- Email & live chat support
- Virtual assistance
Specialised Services
Tailored solutions including multilingual support, industry-specific expertise, and workforce optimisation.
- Multilingual customer support
- Industry-specific solutions (healthcare, finance, retail, etc.)
- Workforce management
Why Choose Eland Consultant
WHY PARTNER WITH USRURAL TALENT
Rural Advantage
Harnessing talent from Newcastle and surrounding areas, delivering cost savings without compromising quality.
LEADERSHIP
Experienced Leadership
Decades of expertise with international best practices. Growth Focus: Continuous training and career development for motivated, highperforming teams.
QUALITY
Talent Retention
Rural-first approach ensures lower staff turnover and consistent service delivery.
SPEED
Social Impact
Every partnership reduces unemployment and uplifts communities.
COMPLIANCE
Growth Focus
Continuous training and career development for motivated, highperforming teams.
Consistency You Can Measure
KEY PERFORMANCE SNAPSHOTHow We Work
Discovery & KPIs
We align on volumes, queues, SLAs and success metrics.
Pilot Setup (2–3 Weeks)
Playbooks, scripts, routing & light integrations ready to go.
Training & QA
Onboarding, scorecards, call monitoring and calibrations.
Reporting & Improvement
Weekly insights, POPIA-aligned processes, continuous optimisation.
Operate to global standards.
What they say
Get a Tailored Proposal
