ABOUT ELAND CONSULTANT

Eland Consultant – Where Every Conversation Counts

Eland Consultant is more than a call centre. We are a people-first outsourcing partner dedicated to transforming lives and creating sustainable career opportunities in rural communities. By investing where opportunities are scarce, we reduce unemployment, unlock potential, and deliver world-class customer experiences.

Our Vision

To be South Africa’s leading rural-based outsourcing partner, known for excellence, innovation, and social impact.

Our Mission

To deliver exceptional customer experiences with empathy, expertise, and efficiency — building trust and loyalty in every interaction

Our Core Values

  • Excellence – Always exceed expectations
  • Innovation – Harness AI and IT for smarter service
  • Integrity – Operate ethically and transparently
  • People-First – Empower staff and serve with empathy
  • Growth – Evolve with our clients’ businesses

How We Work

Discovery & KPIs

We align on volumes, queues, SLAs and success metrics.

Pilot Setup (2–3 Weeks)

Playbooks, scripts, routing & light integrations ready to go.

Training & QA

Onboarding, scorecards, call monitoring and calibrations.

Reporting & Improvement

Weekly insights, POPIA-aligned processes, continuous optimisation.

Soulutions for every need

Operate to global standards.

01
SLA COMPLIANCE
02
QA PASS ON FIRST REVIEW
03
AVERAGE CSAT

Leadership

Our leadership team blends international best practice with deep local expertise.

Leadership

UK-Based Partner

01
Academic Excellence

MSc in Business Information Systems Management – Newcastle Business School BA Business & Management – Sheffield Business School

02
Professional Certification

BA Business & Management – Sheffield Business School

03
Industry Experience

15 years in IT, 10 years in telecoms, 3 years in AI/ML

04
Industry Experience

15 years in IT, 10 years in telecoms, 3 years in AI/ML

Leadership

South Africa-Based Partner

01
Leadership in Call Centres

MSc in Business Information Systems Management – Newcastle Business School BA Business & Management – Sheffield Business School

02
Team Management

Experienced in managing 50+ agent teams

03
Compliance & Training

Proven expertise in compliance and training program development

Together, they provide strategic foresight, AI-driven innovation, and operational excellence.

Soulutions for every need

Market Advantage

  • Bilingual Workforce for diverse markets
  • AI-Powered Efficiency with predictive analytics and automation
  • Cost-Effective Models without compromising quality
  • Compliance & Reliability aligned with local & international standards
  • Scalable Solutions that grow with your business
Inbound Support
Live Chat & Email
Back-Office / BPO
Soulutions for every need

Who we can help

  • E-commerce & D2C brands
  • Fintech & payments
  • Marketplaces & classifieds
  • Logistics & last-mile delivery
  • SaaS & B2B software
  • Telco & utilities
  • Travel & hospitality
  • Healthcare & medical offices
  • Property & real estate
  • Education & EdTech
  • NGOs & public services
  • Local SMEs scaling support
Inbound Support
Live Chat & Email
Back-Office / BPO
What they say
a
a
a

"Lorem ipsum dolor sit amet, consec tetur adipiscing elitsed do eiusmod tempor inci didunt ut labore et dolore magna aliqua. Ut enim ad mi veniamquis nostrudrtes exercitation ullamco laboris nisi ut aliquip ex ea commodo. consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nullapariatur. Excepteur sint occaecat cupidatat non provident"

Mikey Marquez
Manager

"Augue lacus viverra vitae congue. At ultrices mi tempus imperdiet nulla. Felis donec et odio pellentesque diam volutpat commodo sed egestas. Arcu cursus vitae congue mauris. Ligula ullamcorper malesuada proin libero nunc consequat interdum. Viverra tellus in hac habitasse platea dictumst vestibulum. Purus non enim praesent elementum facilisis leo vel fringilla."

Macy Bowen
Manager

"Tempor orci dapibus ultrices in iaculis. Etiam sit amet nisl purus in. Risus commodo viverra maecenas accumsan lacus vel facilisis. Velit scelerisque in dictum non consectetur a erat nam. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Donec adipiscing tristique risus nec feugiat. Elit pellentesque habitant morbi tristique senectus et netus et. Suscipit tellus mauris a diam maecenas."

Cole Potter
Manager
PLANS TO FIT YOUR NEEDS

Get a Tailored Proposal