Your information. Your choices. Explained clearly.
This notice explains what ELAND CONSULTANT (PTY) LTD collects for callback requests, why we use it and how you can exercise your rights.
Permission is separate for each product.
We source consent-based callback leads for car tracking, car insurance, funeral cover and life cover. We record your consent and share the selected request with the relevant authorised service provider. Selecting one request does not give permission for contact about another.
Your name, contact details, contact preference, province or area, broad routing answers, source information, consent version and submission time.
To check the selected request is complete and genuine, record your consent, and share it with an authorised service provider for the product or service you selected so that provider may contact you.
Eland Consultant staff may access the request through the controlled lead system. Authorised personnel at the relevant service provider may access only the information needed to contact you about the selected request.
We need less information than you may expect.
After you consent, we may share your callback request with an authorised service provider for the product or service you selected. The provider may then contact you about that request.
Limited to the request you selected.
We do not cross-sell and we do not infer permission across products.
Handle your request
We check the request is complete, record your consent and share it with an authorised service provider for the one product or service selected. The provider may contact you about that request.
Keep necessary evidence
We retain source, consent and audit information to prevent duplicates, operate the service safely and respond to privacy requests.
No advice or payments
We do not advise, compare, recommend, quote, assess suitability, take payments or complete applications.
You remain in control.
How long do you keep a request?
We keep it only as long as needed for the selected purpose and for records we are required to retain, then delete it under our approved retention schedule.
How is information protected?
Eland Consultant uses controlled access, encrypted transport, audit records, suppression and deletion processes. No internet service can guarantee absolute security; suspected incidents follow our response and notification procedures.
What rights do I have?
You may ask what we hold, ask us to correct or delete it, object to our use, withdraw your permission or require direct marketing to stop. Quote your request reference if you have one.
How do I make a privacy request?
Email info@elandconsultants.com or use our contact page. You may also complain to the South African Information Regulator at inforegulator.org.za.